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Returns and Refunds Policy

This Returns and Refunds Policy applies to all purchases made from BEAUTY INK® both in-store and online. We are committed to providing high-quality products and services while ensuring compliance with Australian Consumer Law and Western Australian regulations.

PRODUCT RETURNS

Unopened Products

  • Non-cosmetic products in their original, unopened packaging may be returned within 14 days of purchase
  • Original proof of purchase must be provided
  • Items must be in resalable condition with all seals intact
  • Any refund can only be issued to the original payment method

Cosmetic and Skincare Products
Due to health and hygiene regulations:

  • Cosmetic products, including makeup and skincare items, are considered perishable goods
  • We cannot accept returns on any opened or unopened cosmetic or skincare products
  • If you experience any issues, please contact us

Faulty Products
In accordance with Australian Consumer Law:

  • Products that are faulty, damaged, or don’t match their description can be returned
  • Please contact us within 48 hours of receiving your order if you receive a faulty item
  • Photographic evidence of the fault may be required
  • We will cover return shipping costs for faulty items

In-Store Services

  • Skin treatments and beauty services are non-refundable once performed
  • If you experience any concerns following a treatment, please contact us within 24 hours
  • Rescheduling of appointments requires 24 hours notice to avoid forfeiture of any deposits paid

ONLINE ORDERS

Shipping Errors

  • If you receive incorrect items, contact us within 48 hours of delivery
  • We will arrange return shipping at our expense and send the correct items

Change of Mind Returns
For online orders only:

  • Non-cosmetic items may be returned within 14 days
  • Items must be unused and in original packaging
  • Return shipping costs are the responsibility of the customer
  • International returns must comply with relevant customs regulations

Processing Time

  • Refunds will be processed within 5-7 business days of receiving returned items
  • For online orders, please allow up to 14 days for international returns

Exclusions
The following items cannot be returned:

  • Opened or unopened cosmetic products including makeup, skincare, and beauty tools
  • Hygiene products
  • Sale items marked as “Final Sale”
  • Gift cards
  • Custom or personalised orders

How to Return

  1. Contact our customer service team via email or phone
  2. Provide your order number and reason for return
  3. Await confirmation and return instructions
  4. Package items securely in original packaging
  5. Include original proof of purchase

Contact Us
For any questions regarding returns or refunds:

  • Email: USE OUR CONTACT FORM
  • Phone: 08 9402 7878
  • Address: Shop 3/6 Blackwattle Parade, Padbury, WA 6025

Changes to Policy
We reserve the right to modify this policy at any time. Changes will be posted on our website and in-store.

Last updated: January 30, 2025